Payment – Bax Carbon requires full payment to commence building and despatch.
Delivery – Bax Carbon endeavours to deliver all wheels within 2 weeks of component selection and payment. Delivery may be delayed if any selected components are not available from our suppliers. We will do our best to keep clients informed on progress and supply a tracking number for deliveries. We’ve tried to include shipping costs for as many countries as we could. If we’ve missed yours, please let us now and we’ll get a quote for you.
Spares / Returns – Spokes sometimes fail. It is not a common occurrence but it can happen. We can usually post out replacements very quickly to get you riding again. Just Email us with your order number and or the hub type, number of spokes and whether the replacement you need is for you front wheel or if it is for rear, drive side or non-drive side.
If you need to send a wheel back for a repair or rebuild please get in touch so we can advise you on how to prepare and pack it so it will arrive safely at the workshop.